Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 02914
VM0002914Goldmember2914@example.test · +601110002914 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted Out
Points Balance
2,490
Current loyalty balance
Lifetime Spend
RM 3,113
Across 30 visits
Total Visits
30
Since 2025-02-06
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,490 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 8
Outlet purchase
2026-07-01 · Member activity · RM 84.75
App session
2026-06-19 · OPLUMO Outlet 8
Points credited
2026-06-07 · Member activity · RM 96.05
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 8
Outlet purchase
2026-05-14 · Member activity · RM 107.35
Points credited
2026-05-02 · OPLUMO Outlet 8
Outlet purchase
2026-04-20 · Member activity · RM 118.65