Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 28700
VM0028700Membermember28700@example.test · +601110028700 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
499
Current loyalty balance
Lifetime Spend
RM 625
Across 7 visits
Total Visits
7
Since 2026-02-11
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
132d
2026-05-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
499 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 5
Outlet purchase
2026-05-18 · Member activity · RM 56.25
App session
2026-05-06 · OPLUMO Outlet 5
Points credited
2026-04-24 · Member activity · RM 63.75
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 5
Outlet purchase
2026-03-31 · Member activity · RM 71.25
Points credited
2026-03-19 · OPLUMO Outlet 5
Outlet purchase
2026-03-07 · Member activity · RM 78.75