Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 28692
VM0028692Membermember28692@example.test · +601110028692 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
507
Current loyalty balance
Lifetime Spend
RM 635
Across 9 visits
Total Visits
9
Since 2026-03-15
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
507 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 14
Outlet purchase
2026-07-25 · Member activity · RM 61.50
App session
2026-07-13 · OPLUMO Outlet 14
Points credited
2026-07-01 · Member activity · RM 69.70
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 14
Outlet purchase
2026-06-07 · Member activity · RM 77.90
Points credited
2026-05-26 · OPLUMO Outlet 14
Outlet purchase
2026-05-14 · Member activity · RM 86.10