Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 28615
VM0028615Goldmember28615@example.test · +601110028615 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,349
Current loyalty balance
Lifetime Spend
RM 4,187
Across 45 visits
Total Visits
45
Since 2024-07-31
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
8d
2026-10-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,349 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-01 · OPLUMO Outlet 5
Outlet purchase
2026-09-19 · Member activity · RM 84.75
App session
2026-09-07 · OPLUMO Outlet 5
Points credited
2026-08-26 · Member activity · RM 96.05
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 5
Outlet purchase
2026-08-02 · Member activity · RM 107.35
Points credited
2026-07-21 · OPLUMO Outlet 5
Outlet purchase
2026-07-09 · Member activity · RM 118.65