Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 28591
VM0028591Silvermember28591@example.test · +601110028591 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,662
Current loyalty balance
Lifetime Spend
RM 2,079
Across 35 visits
Total Visits
35
Since 2024-08-11
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,662 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 15
Outlet purchase
2026-04-03 · Member activity · RM 36.00
App session
2026-03-22 · OPLUMO Outlet 15
Points credited
2026-03-10 · Member activity · RM 40.80
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 15
Outlet purchase
2026-02-14 · Member activity · RM 45.60
Points credited
2026-02-02 · OPLUMO Outlet 15
Outlet purchase
2026-01-21 · Member activity · RM 50.40