Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 28580
VM0028580Goldmember28580@example.test · +601110028580 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,868
Current loyalty balance
Lifetime Spend
RM 3,585
Across 30 visits
Total Visits
30
Since 2024-11-11
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,868 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 4
Outlet purchase
2026-04-05 · Member activity · RM 108.75
App session
2026-03-24 · OPLUMO Outlet 4
Points credited
2026-03-12 · Member activity · RM 123.25
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 4
Outlet purchase
2026-02-16 · Member activity · RM 137.75
Points credited
2026-02-04 · OPLUMO Outlet 4
Outlet purchase
2026-01-23 · Member activity · RM 152.25