Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 28561
VM0028561Goldmember28561@example.test · +601110028561 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
4,014
Current loyalty balance
Lifetime Spend
RM 5,019
Across 26 visits
Total Visits
26
Since 2025-04-17
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,014 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 2
Outlet purchase
2026-06-29 · Member activity · RM 120.75
App session
2026-06-17 · OPLUMO Outlet 2
Points credited
2026-06-05 · Member activity · RM 136.85
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 2
Outlet purchase
2026-05-12 · Member activity · RM 152.95
Points credited
2026-04-30 · OPLUMO Outlet 2
Outlet purchase
2026-04-18 · Member activity · RM 169.05