Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 28484
VM0028484Silvermember28484@example.test · +601110028484 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,573
Current loyalty balance
Lifetime Spend
RM 1,966
Across 21 visits
Total Visits
21
Since 2025-05-27
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
140d
2026-05-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,573 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 10
Outlet purchase
2026-05-10 · Member activity · RM 56.25
App session
2026-04-28 · OPLUMO Outlet 10
Points credited
2026-04-16 · Member activity · RM 63.75
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 10
Outlet purchase
2026-03-23 · Member activity · RM 71.25
Points credited
2026-03-11 · OPLUMO Outlet 10
Outlet purchase
2026-02-27 · Member activity · RM 78.75