Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02846
VM0002846Silvermember2846@example.test · +601110002846 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
1,979
Current loyalty balance
Lifetime Spend
RM 2,475
Across 22 visits
Total Visits
22
Since 2025-07-04
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
84d
2026-07-17
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,979 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 8
Outlet purchase
2026-07-05 · Member activity · RM 101.25
App session
2026-06-23 · OPLUMO Outlet 8
Points credited
2026-06-11 · Member activity · RM 114.75
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 8
Outlet purchase
2026-05-18 · Member activity · RM 128.25
Points credited
2026-05-06 · OPLUMO Outlet 8
Outlet purchase
2026-04-24 · Member activity · RM 141.75