Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 02845
VM0002845Membermember2845@example.test · +601110002845 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
826
Current loyalty balance
Lifetime Spend
RM 1,033
Across 16 visits
Total Visits
16
Since 2025-10-22
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
826 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 7
Outlet purchase
2026-07-07 · Member activity · RM 58.50
App session
2026-06-25 · OPLUMO Outlet 7
Points credited
2026-06-13 · Member activity · RM 66.30
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 7
Outlet purchase
2026-05-20 · Member activity · RM 74.10
Points credited
2026-05-08 · OPLUMO Outlet 7
Outlet purchase
2026-04-26 · Member activity · RM 81.90