Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 28435
VM0028435Goldmember28435@example.test · +601110028435 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
3,129
Current loyalty balance
Lifetime Spend
RM 3,912
Across 35 visits
Total Visits
35
Since 2024-08-31
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,129 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 12
Outlet purchase
2026-04-23 · Member activity · RM 80.25
App session
2026-04-11 · OPLUMO Outlet 12
Points credited
2026-03-30 · Member activity · RM 90.95
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 12
Outlet purchase
2026-03-06 · Member activity · RM 101.65
Points credited
2026-02-22 · OPLUMO Outlet 12
Outlet purchase
2026-02-10 · Member activity · RM 112.35