Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 28404
VM0028404Goldmember28404@example.test · +601110028404 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,515
Current loyalty balance
Lifetime Spend
RM 3,144
Across 28 visits
Total Visits
28
Since 2025-03-21
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
81d
2026-07-20
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,515 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 15
Outlet purchase
2026-07-08 · Member activity · RM 96.75
App session
2026-06-26 · OPLUMO Outlet 15
Points credited
2026-06-14 · Member activity · RM 109.65
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 15
Outlet purchase
2026-05-21 · Member activity · RM 122.55
Points credited
2026-05-09 · OPLUMO Outlet 15
Outlet purchase
2026-04-27 · Member activity · RM 135.45