Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02840
VM0002840Silvermember2840@example.test · +601110002840 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
2,321
Current loyalty balance
Lifetime Spend
RM 2,902
Across 26 visits
Total Visits
26
Since 2025-02-25
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,321 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 2
Outlet purchase
2026-05-09 · Member activity · RM 96.75
App session
2026-04-27 · OPLUMO Outlet 2
Points credited
2026-04-15 · Member activity · RM 109.65
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 2
Outlet purchase
2026-03-22 · Member activity · RM 122.55
Points credited
2026-03-10 · OPLUMO Outlet 2
Outlet purchase
2026-02-26 · Member activity · RM 135.45