Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00284
VM0000284Silvermember284@example.test · +601110000284 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,709
Current loyalty balance
Lifetime Spend
RM 2,137
Across 17 visits
Total Visits
17
Since 2025-10-15
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,709 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 13
Outlet purchase
2026-07-18 · Member activity · RM 121.50
App session
2026-07-06 · OPLUMO Outlet 13
Points credited
2026-06-24 · Member activity · RM 137.70
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 13
Outlet purchase
2026-05-31 · Member activity · RM 153.90
Points credited
2026-05-19 · OPLUMO Outlet 13
Outlet purchase
2026-05-07 · Member activity · RM 170.10