Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 28385
VM0028385Goldmember28385@example.test · +601110028385 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
2,530
Current loyalty balance
Lifetime Spend
RM 3,164
Across 21 visits
Total Visits
21
Since 2025-04-22
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,530 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 13
Outlet purchase
2026-04-05 · Member activity · RM 90.75
App session
2026-03-24 · OPLUMO Outlet 13
Points credited
2026-03-12 · Member activity · RM 102.85
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 13
Outlet purchase
2026-02-16 · Member activity · RM 114.95
Points credited
2026-02-04 · OPLUMO Outlet 13
Outlet purchase
2026-01-23 · Member activity · RM 127.05