Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 28320
VM0028320Goldmember28320@example.test · +601110028320 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,742
Current loyalty balance
Lifetime Spend
RM 3,429
Across 32 visits
Total Visits
32
Since 2025-01-04
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
85d
2026-07-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,742 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 16
Outlet purchase
2026-07-04 · Member activity · RM 102.75
App session
2026-06-22 · OPLUMO Outlet 16
Points credited
2026-06-10 · Member activity · RM 116.45
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 16
Outlet purchase
2026-05-17 · Member activity · RM 130.15
Points credited
2026-05-05 · OPLUMO Outlet 16
Outlet purchase
2026-04-23 · Member activity · RM 143.85