Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 28316
VM0028316Silvermember28316@example.test · +601110028316 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,857
Current loyalty balance
Lifetime Spend
RM 2,322
Across 14 visits
Total Visits
14
Since 2025-11-12
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
97d
2026-07-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,857 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 12
Outlet purchase
2026-06-22 · Member activity · RM 127.50
App session
2026-06-10 · OPLUMO Outlet 12
Points credited
2026-05-29 · Member activity · RM 144.50
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 12
Outlet purchase
2026-05-05 · Member activity · RM 161.50
Points credited
2026-04-23 · OPLUMO Outlet 12
Outlet purchase
2026-04-11 · Member activity · RM 178.50