Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02828
VM0002828Silvermember2828@example.test · +601110002828 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,398
Current loyalty balance
Lifetime Spend
RM 2,998
Across 17 visits
Total Visits
17
Since 2025-08-16
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
131d
2026-05-31
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,398 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 7
Outlet purchase
2026-05-19 · Member activity · RM 130.50
App session
2026-05-07 · OPLUMO Outlet 7
Points credited
2026-04-25 · Member activity · RM 147.90
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 7
Outlet purchase
2026-04-01 · Member activity · RM 165.30
Points credited
2026-03-20 · OPLUMO Outlet 7
Outlet purchase
2026-03-08 · Member activity · RM 182.70