Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 28225
VM0028225Goldmember28225@example.test · +601110028225 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
4,065
Current loyalty balance
Lifetime Spend
RM 5,082
Across 26 visits
Total Visits
26
Since 2025-05-04
Average Order Value
RM 180
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
73d
2026-07-28
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,065 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 6
Outlet purchase
2026-07-16 · Member activity · RM 135.00
App session
2026-07-04 · OPLUMO Outlet 6
Points credited
2026-06-22 · Member activity · RM 153.00
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 6
Outlet purchase
2026-05-29 · Member activity · RM 171.00
Points credited
2026-05-17 · OPLUMO Outlet 6
Outlet purchase
2026-05-05 · Member activity · RM 189.00