Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 28181
VM0028181Goldmember28181@example.test · +601110028181 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,821
Current loyalty balance
Lifetime Spend
RM 4,777
Across 38 visits
Total Visits
38
Since 2024-07-03
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,821 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 13
Outlet purchase
2026-04-18 · Member activity · RM 84.75
App session
2026-04-06 · OPLUMO Outlet 13
Points credited
2026-03-25 · Member activity · RM 96.05
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 13
Outlet purchase
2026-03-01 · Member activity · RM 107.35
Points credited
2026-02-17 · OPLUMO Outlet 13
Outlet purchase
2026-02-05 · Member activity · RM 118.65