Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 02809
VM0002809Membermember2809@example.test · +601110002809 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
275
Current loyalty balance
Lifetime Spend
RM 345
Across 9 visits
Total Visits
9
Since 2026-03-20
Average Order Value
RM 38
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
59d
2026-08-11
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
275 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 5
Outlet purchase
2026-07-30 · Member activity · RM 28.50
App session
2026-07-18 · OPLUMO Outlet 5
Points credited
2026-07-06 · Member activity · RM 32.30
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 5
Outlet purchase
2026-06-12 · Member activity · RM 36.10
Points credited
2026-05-31 · OPLUMO Outlet 5
Outlet purchase
2026-05-19 · Member activity · RM 39.90