Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 28085
VM0028085Silvermember28085@example.test · +601110028085 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,005
Current loyalty balance
Lifetime Spend
RM 2,507
Across 38 visits
Total Visits
38
Since 2024-09-23
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,005 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 2
Outlet purchase
2026-07-09 · Member activity · RM 51.00
App session
2026-06-27 · OPLUMO Outlet 2
Points credited
2026-06-15 · Member activity · RM 57.80
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 2
Outlet purchase
2026-05-22 · Member activity · RM 64.60
Points credited
2026-05-10 · OPLUMO Outlet 2
Outlet purchase
2026-04-28 · Member activity · RM 71.40