Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 28073
VM0028073Goldmember28073@example.test · +601110028073 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
3,124
Current loyalty balance
Lifetime Spend
RM 3,905
Across 45 visits
Total Visits
45
Since 2024-04-08
Average Order Value
RM 85
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
122d
2026-06-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,124 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 7
Outlet purchase
2026-05-28 · Member activity · RM 63.75
App session
2026-05-16 · OPLUMO Outlet 7
Points credited
2026-05-04 · Member activity · RM 72.25
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 7
Outlet purchase
2026-04-10 · Member activity · RM 80.75
Points credited
2026-03-29 · OPLUMO Outlet 7
Outlet purchase
2026-03-17 · Member activity · RM 89.25