Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 28033
VM0028033Goldmember28033@example.test · +601110028033 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
2,476
Current loyalty balance
Lifetime Spend
RM 3,095
Across 32 visits
Total Visits
32
Since 2024-12-30
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
90d
2026-07-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,476 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-11 · OPLUMO Outlet 1
Outlet purchase
2026-06-29 · Member activity · RM 67.50
App session
2026-06-17 · OPLUMO Outlet 1
Points credited
2026-06-05 · Member activity · RM 76.50
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 1
Outlet purchase
2026-05-12 · Member activity · RM 85.50
Points credited
2026-04-30 · OPLUMO Outlet 1
Outlet purchase
2026-04-18 · Member activity · RM 94.50