Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 28006
VM0028006Silvermember28006@example.test · +601110028006 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
1,755
Current loyalty balance
Lifetime Spend
RM 2,194
Across 14 visits
Total Visits
14
Since 2025-12-28
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,755 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 8
Outlet purchase
2026-08-07 · Member activity · RM 120.75
App session
2026-07-26 · OPLUMO Outlet 8
Points credited
2026-07-14 · Member activity · RM 136.85
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 8
Outlet purchase
2026-06-20 · Member activity · RM 152.95
Points credited
2026-06-08 · OPLUMO Outlet 8
Outlet purchase
2026-05-27 · Member activity · RM 169.05