Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 28001
VM0028001Goldmember28001@example.test · +601110028001 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
3,680
Current loyalty balance
Lifetime Spend
RM 4,601
Across 33 visits
Total Visits
33
Since 2025-02-01
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
39d
2026-08-31
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,680 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-31 · OPLUMO Outlet 3
Outlet purchase
2026-08-19 · Member activity · RM 123.00
App session
2026-08-07 · OPLUMO Outlet 3
Points credited
2026-07-26 · Member activity · RM 139.40
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 3
Outlet purchase
2026-07-02 · Member activity · RM 155.80
Points credited
2026-06-20 · OPLUMO Outlet 3
Outlet purchase
2026-06-08 · Member activity · RM 172.20