Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 27926
VM0027926Platinummember27926@example.test · +601110027926 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted Out
Points Balance
4,894
Current loyalty balance
Lifetime Spend
RM 6,118
Across 36 visits
Total Visits
36
Since 2024-10-18
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
91d
2026-07-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,894 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 13
Outlet purchase
2026-06-28 · Member activity · RM 134.25
App session
2026-06-16 · OPLUMO Outlet 13
Points credited
2026-06-04 · Member activity · RM 152.15
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 13
Outlet purchase
2026-05-11 · Member activity · RM 170.05
Points credited
2026-04-29 · OPLUMO Outlet 13
Outlet purchase
2026-04-17 · Member activity · RM 187.95