Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02792
VM0002792Membermember2792@example.test · +601110002792 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
24
Current loyalty balance
Lifetime Spend
RM 30
Across 1 visits
Total Visits
1
Since 2026-07-21
Average Order Value
RM 30
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
24 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 5
Outlet purchase
2026-07-27 · Member activity · RM 22.50
App session
2026-07-15 · OPLUMO Outlet 5
Points credited
2026-07-03 · Member activity · RM 25.50
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 5
Outlet purchase
2026-06-09 · Member activity · RM 28.50
Points credited
2026-05-28 · OPLUMO Outlet 5
Outlet purchase
2026-05-16 · Member activity · RM 31.50