Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27895
VM0027895Platinummember27895@example.test · +601110027895 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
6,487
Current loyalty balance
Lifetime Spend
RM 8,110
Across 45 visits
Total Visits
45
Since 2024-07-09
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
30d
2026-09-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Platinum tier
Membership & rewards
Platinum member
6,487 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-09 · OPLUMO Outlet 16
Outlet purchase
2026-08-28 · Member activity · RM 117.00
App session
2026-08-16 · OPLUMO Outlet 16
Points credited
2026-08-04 · Member activity · RM 132.60
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 16
Outlet purchase
2026-07-11 · Member activity · RM 148.20
Points credited
2026-06-29 · OPLUMO Outlet 16
Outlet purchase
2026-06-17 · Member activity · RM 163.80