Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 27841
VM0027841Platinummember27841@example.test · +601110027841 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
7,170
Current loyalty balance
Lifetime Spend
RM 8,964
Across 45 visits
Total Visits
45
Since 2024-05-08
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
92d
2026-07-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
7,170 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-09 · OPLUMO Outlet 13
Outlet purchase
2026-06-27 · Member activity · RM 134.25
App session
2026-06-15 · OPLUMO Outlet 13
Points credited
2026-06-03 · Member activity · RM 152.15
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 13
Outlet purchase
2026-05-10 · Member activity · RM 170.05
Points credited
2026-04-28 · OPLUMO Outlet 13
Outlet purchase
2026-04-16 · Member activity · RM 187.95