Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 27838
VM0027838Platinummember27838@example.test · +601110027838 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted Out
Points Balance
5,423
Current loyalty balance
Lifetime Spend
RM 6,780
Across 39 visits
Total Visits
39
Since 2024-09-27
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,423 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 10
Outlet purchase
2026-07-31 · Member activity · RM 123.00
App session
2026-07-19 · OPLUMO Outlet 10
Points credited
2026-07-07 · Member activity · RM 139.40
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 10
Outlet purchase
2026-06-13 · Member activity · RM 155.80
Points credited
2026-06-01 · OPLUMO Outlet 10
Outlet purchase
2026-05-20 · Member activity · RM 172.20