Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27823
VM0027823Silvermember27823@example.test · +601110027823 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,535
Current loyalty balance
Lifetime Spend
RM 1,920
Across 36 visits
Total Visits
36
Since 2024-10-25
Average Order Value
RM 56
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,535 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 12
Outlet purchase
2026-07-05 · Member activity · RM 42.00
App session
2026-06-23 · OPLUMO Outlet 12
Points credited
2026-06-11 · Member activity · RM 47.60
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 12
Outlet purchase
2026-05-18 · Member activity · RM 53.20
Points credited
2026-05-06 · OPLUMO Outlet 12
Outlet purchase
2026-04-24 · Member activity · RM 58.80