Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27811
VM0027811Goldmember27811@example.test · +601110027811 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted In
Points Balance
3,368
Current loyalty balance
Lifetime Spend
RM 4,211
Across 23 visits
Total Visits
23
Since 2025-06-18
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
82d
2026-07-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,368 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 17
Outlet purchase
2026-07-07 · Member activity · RM 120.75
App session
2026-06-25 · OPLUMO Outlet 17
Points credited
2026-06-13 · Member activity · RM 136.85
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 17
Outlet purchase
2026-05-20 · Member activity · RM 152.95
Points credited
2026-05-08 · OPLUMO Outlet 17
Outlet purchase
2026-04-26 · Member activity · RM 169.05