Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 27800
VM0027800Membermember27800@example.test · +601110027800 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted Out
Points Balance
485
Current loyalty balance
Lifetime Spend
RM 607
Across 5 visits
Total Visits
5
Since 2026-03-12
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
485 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 6
Outlet purchase
2026-05-11 · Member activity · RM 76.50
App session
2026-04-29 · OPLUMO Outlet 6
Points credited
2026-04-17 · Member activity · RM 86.70
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 6
Outlet purchase
2026-03-24 · Member activity · RM 96.90
Points credited
2026-03-12 · OPLUMO Outlet 6
Outlet purchase
2026-02-28 · Member activity · RM 107.10