Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 02774
VM0002774Membermember2774@example.test · +601110002774 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted Out
Points Balance
493
Current loyalty balance
Lifetime Spend
RM 617
Across 13 visits
Total Visits
13
Since 2026-01-21
Average Order Value
RM 46
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
493 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 4
Outlet purchase
2026-08-13 · Member activity · RM 34.50
App session
2026-08-01 · OPLUMO Outlet 4
Points credited
2026-07-20 · Member activity · RM 39.10
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 4
Outlet purchase
2026-06-26 · Member activity · RM 43.70
Points credited
2026-06-14 · OPLUMO Outlet 4
Outlet purchase
2026-06-02 · Member activity · RM 48.30