Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N2
Nurul 27729
VM0027729Goldmember27729@example.test · +601110027729 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
3,372
Current loyalty balance
Lifetime Spend
RM 4,215
Across 28 visits
Total Visits
28
Since 2025-04-26
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,372 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 3
Outlet purchase
2026-08-13 · Member activity · RM 103.50
App session
2026-08-01 · OPLUMO Outlet 3
Points credited
2026-07-20 · Member activity · RM 117.30
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 3
Outlet purchase
2026-06-26 · Member activity · RM 131.10
Points credited
2026-06-14 · OPLUMO Outlet 3
Outlet purchase
2026-06-02 · Member activity · RM 144.90