Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27727
VM0027727Membermember27727@example.test · +601110027727 · Preferred outlet: OPLUMO Outlet 1
Birthday SoonLunch
Consent Status
Opted In
Points Balance
503
Current loyalty balance
Lifetime Spend
RM 629
Across 12 visits
Total Visits
12
Since 2025-10-21
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
155d
2026-05-07
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
503 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 1
Outlet purchase
2026-04-25 · Member activity · RM 51.75
App session
2026-04-13 · OPLUMO Outlet 1
Points credited
2026-04-01 · Member activity · RM 58.65
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 1
Outlet purchase
2026-03-08 · Member activity · RM 65.55
Points credited
2026-02-24 · OPLUMO Outlet 1
Outlet purchase
2026-02-12 · Member activity · RM 72.45