Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27713
VM0027713Goldmember27713@example.test · +601110027713 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
3,777
Current loyalty balance
Lifetime Spend
RM 4,722
Across 32 visits
Total Visits
32
Since 2024-10-03
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
178d
2026-04-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,777 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 4
Outlet purchase
2026-04-02 · Member activity · RM 132.75
App session
2026-03-21 · OPLUMO Outlet 4
Points credited
2026-03-09 · Member activity · RM 150.45
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 4
Outlet purchase
2026-02-13 · Member activity · RM 168.15
Points credited
2026-02-01 · OPLUMO Outlet 4
Outlet purchase
2026-01-20 · Member activity · RM 185.85