Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27691
VM0027691Platinummember27691@example.test · +601110027691 · Preferred outlet: OPLUMO Outlet 16
WeekendApp User
Consent Status
Opted In
Points Balance
5,047
Current loyalty balance
Lifetime Spend
RM 6,309
Across 38 visits
Total Visits
38
Since 2024-06-19
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
176d
2026-04-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,047 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 16
Outlet purchase
2026-04-04 · Member activity · RM 113.25
App session
2026-03-23 · OPLUMO Outlet 16
Points credited
2026-03-11 · Member activity · RM 128.35
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 16
Outlet purchase
2026-02-15 · Member activity · RM 143.45
Points credited
2026-02-03 · OPLUMO Outlet 16
Outlet purchase
2026-01-22 · Member activity · RM 158.55