Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 02769
VM0002769Silvermember2769@example.test · +601110002769 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
1,116
Current loyalty balance
Lifetime Spend
RM 1,396
Across 10 visits
Total Visits
10
Since 2026-03-13
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,116 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 16
Outlet purchase
2026-08-10 · Member activity · RM 116.25
App session
2026-07-29 · OPLUMO Outlet 16
Points credited
2026-07-17 · Member activity · RM 131.75
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 16
Outlet purchase
2026-06-23 · Member activity · RM 147.25
Points credited
2026-06-11 · OPLUMO Outlet 16
Outlet purchase
2026-05-30 · Member activity · RM 162.75