Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27665
VM0027665Silvermember27665@example.test · +601110027665 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
1,099
Current loyalty balance
Lifetime Spend
RM 1,375
Across 17 visits
Total Visits
17
Since 2025-07-02
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
176d
2026-04-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,099 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 7
Outlet purchase
2026-04-04 · Member activity · RM 56.25
App session
2026-03-23 · OPLUMO Outlet 7
Points credited
2026-03-11 · Member activity · RM 63.75
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 7
Outlet purchase
2026-02-15 · Member activity · RM 71.25
Points credited
2026-02-03 · OPLUMO Outlet 7
Outlet purchase
2026-01-22 · Member activity · RM 78.75