Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02765
VM0002765Membermember2765@example.test · +601110002765 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
663
Current loyalty balance
Lifetime Spend
RM 829
Across 12 visits
Total Visits
12
Since 2025-12-02
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
113d
2026-06-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
663 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 12
Outlet purchase
2026-06-06 · Member activity · RM 47.25
App session
2026-05-25 · OPLUMO Outlet 12
Points credited
2026-05-13 · Member activity · RM 53.55
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 12
Outlet purchase
2026-04-19 · Member activity · RM 59.85
Points credited
2026-04-07 · OPLUMO Outlet 12
Outlet purchase
2026-03-26 · Member activity · RM 66.15