Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27643
VM0027643Goldmember27643@example.test · +601110027643 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
3,741
Current loyalty balance
Lifetime Spend
RM 4,677
Across 37 visits
Total Visits
37
Since 2024-11-03
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,741 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 2
Outlet purchase
2026-08-01 · Member activity · RM 101.25
App session
2026-07-20 · OPLUMO Outlet 2
Points credited
2026-07-08 · Member activity · RM 114.75
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 2
Outlet purchase
2026-06-14 · Member activity · RM 128.25
Points credited
2026-06-02 · OPLUMO Outlet 2
Outlet purchase
2026-05-21 · Member activity · RM 141.75