Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27617
VM0027617Membermember27617@example.test · +601110027617 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted Out
Points Balance
343
Current loyalty balance
Lifetime Spend
RM 429
Across 9 visits
Total Visits
9
Since 2025-12-06
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
343 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 10
Outlet purchase
2026-04-17 · Member activity · RM 43.50
App session
2026-04-05 · OPLUMO Outlet 10
Points credited
2026-03-24 · Member activity · RM 49.30
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 10
Outlet purchase
2026-02-28 · Member activity · RM 55.10
Points credited
2026-02-16 · OPLUMO Outlet 10
Outlet purchase
2026-02-04 · Member activity · RM 60.90