Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 27607
VM0027607Membermember27607@example.test · +601110027607 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted In
Points Balance
698
Current loyalty balance
Lifetime Spend
RM 873
Across 18 visits
Total Visits
18
Since 2025-08-02
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
127d
2026-06-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
698 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 17
Outlet purchase
2026-05-23 · Member activity · RM 42.75
App session
2026-05-11 · OPLUMO Outlet 17
Points credited
2026-04-29 · Member activity · RM 48.45
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 17
Outlet purchase
2026-04-05 · Member activity · RM 54.15
Points credited
2026-03-24 · OPLUMO Outlet 17
Outlet purchase
2026-03-12 · Member activity · RM 59.85