Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 27601
VM0027601Membermember27601@example.test · +601110027601 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted Out
Points Balance
355
Current loyalty balance
Lifetime Spend
RM 445
Across 6 visits
Total Visits
6
Since 2026-05-18
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
355 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 11
Outlet purchase
2026-08-04 · Member activity · RM 53.25
App session
2026-07-23 · OPLUMO Outlet 11
Points credited
2026-07-11 · Member activity · RM 60.35
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 11
Outlet purchase
2026-06-17 · Member activity · RM 67.45
Points credited
2026-06-05 · OPLUMO Outlet 11
Outlet purchase
2026-05-24 · Member activity · RM 74.55