Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 27590
VM0027590Membermember27590@example.test · +601110027590 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted Out
Points Balance
679
Current loyalty balance
Lifetime Spend
RM 850
Across 21 visits
Total Visits
21
Since 2025-07-01
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
105d
2026-06-26
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
679 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 17
Outlet purchase
2026-06-14 · Member activity · RM 33.75
App session
2026-06-02 · OPLUMO Outlet 17
Points credited
2026-05-21 · Member activity · RM 38.25
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 17
Outlet purchase
2026-04-27 · Member activity · RM 42.75
Points credited
2026-04-15 · OPLUMO Outlet 17
Outlet purchase
2026-04-03 · Member activity · RM 47.25