Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 27497
VM0027497Goldmember27497@example.test · +601110027497 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
4,713
Current loyalty balance
Lifetime Spend
RM 5,892
Across 35 visits
Total Visits
35
Since 2024-12-21
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,713 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 9
Outlet purchase
2026-08-13 · Member activity · RM 131.25
App session
2026-08-01 · OPLUMO Outlet 9
Points credited
2026-07-20 · Member activity · RM 148.75
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 9
Outlet purchase
2026-06-26 · Member activity · RM 166.25
Points credited
2026-06-14 · OPLUMO Outlet 9
Outlet purchase
2026-06-02 · Member activity · RM 183.75