Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 27494
VM0027494Goldmember27494@example.test · +601110027494 · Preferred outlet: OPLUMO Outlet 6
App UserFamily
Consent Status
Opted In
Points Balance
3,167
Current loyalty balance
Lifetime Spend
RM 3,959
Across 34 visits
Total Visits
34
Since 2024-12-26
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,167 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 6
Outlet purchase
2026-07-31 · Member activity · RM 87.75
App session
2026-07-19 · OPLUMO Outlet 6
Points credited
2026-07-07 · Member activity · RM 99.45
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 6
Outlet purchase
2026-06-13 · Member activity · RM 111.15
Points credited
2026-06-01 · OPLUMO Outlet 6
Outlet purchase
2026-05-20 · Member activity · RM 122.85