Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M2
Michelle 27467
VM0027467Silvermember27467@example.test · +601110027467 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
1,875
Current loyalty balance
Lifetime Spend
RM 2,344
Across 28 visits
Total Visits
28
Since 2024-12-18
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
174d
2026-04-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,875 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 13
Outlet purchase
2026-04-06 · Member activity · RM 70.50
App session
2026-03-25 · OPLUMO Outlet 13
Points credited
2026-03-13 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 13
Outlet purchase
2026-02-17 · Member activity · RM 89.30
Points credited
2026-02-05 · OPLUMO Outlet 13
Outlet purchase
2026-01-24 · Member activity · RM 98.70